Left to Right: Marisela Andrade, Britton Uhlman, Capt. Monica Reed, Monica Ardoin, Daisy Grabert, Nikki McMurray, and Alicia Johnson
Communication Officers are involved in answering emergency phone calls, ranging in nature from noise complaints to serious crime reports. They receive, categorize, and monitor calls and dispatch radio communications to the deputies. Communication Officers give important information to deputies, such as license plate numbers, warrant checks and background information on suspects. They are responsible for creating incident and reports, lists and logs based on the calls, and in some cases training new communications officers.
Communication Officers must have strong, clear, and efficient verbal communication skills. They operate a CAD system (Computer Aided Dispatch System) and use computers to log information, therefore they must have an understanding of technology. They must know the geography of Evangeline Parish, and the ability to read maps. They must have a thorough understanding of police terminology, policies, regulations, and procedures.
Communication Officers work long hours to handle the Sheriff's Department phone calls 24 hours per day, seven days per week. They work in teams and rotate shifts. This is a high-tension, high stakes position and requires quick thinking and the ability to maintain composure.